This project demonstrates the role of a Business Analyst in designing and managing a Customer Feedback Portal using Confluence and JIRA. It highlights the application of BA practices such as requirement gathering, documentation, stakeholder collaboration, and process visualization. Key aspects include:

• Creating a centralized Requirements Document linked to JIRA for seamless tracking and updates.

• Building a Knowledge Repository to share best practices, templates, and prioritization techniques like MoSCoW analysis.

• Designing a Project Dashboard to visualize progress, key metrics, and timelines, integrated with JIRA tasks.

• Facilitating team collaboration through organized spaces for discussions, meeting notes, and action items.

This project showcases the ability to streamline workflows, ensure transparency, and deliver structured documentation that supports Agile project management.

​

Link to Confluence Project (PDF):